FAQs

do we ship internationally?

Yes we ship, internationally daily, we have several options to choose from at the checkout point.


what format can i use to upload?

Our online designer accepts .jpg, .gif, .png and .tif file formats with a maximum file size of 20MB.  
Having issues dont hesitate to email us  orders@customguitarpicks.com.au 

need help designing a pick?

No worries, email us at orders@customguitarpicks.com.au with your idea and any artwork you might have, to help us along send us images of picks you like or links to web images on google so we can help :)


How long does it take to dispatch my order?

Most orders are processed and shipped within 48/96 business hours.
Large orders may take a little longer, public holidays, weekends excluded.
Express Orders are printed and sent within 1 to 2 days
This is an estimate and changes depending on our work schedule, if you have a deadline to meet we recommend emailing us for some daily details.

what if i want multiple thickness/gauge within one order? Splitting Orders

Simply leave us a note when you are ordering in the special instructions section of the break down of picks and how you would like the order printed, keep in mind your artwork and inks choice must remain the same, only the picks themselves can be mixed within the order.


How can i pay?

You can pay via PayPal or eWay, both options offer the ability to pay via Credit Card.
Our prices quoted are by default shown in AUD Australian Dollars, but you can select from the most popular currencies using the flag button at the top of page.   When you checkout you will be charged in the currency of your choice. For a daily update on currency rates visit xe.com.

what materials are the picks made of?

We stock 2 varieties,
1. Celluloid being the most popular pick worldwide for its warm, smooth play ability.
2. Delrin is a stronger harder plastic, its durability and velvety feel give the player a stronger control and better grip., this material goes by several names in the industry we name ours GTEX, other companies may name theirs Tortex, Grippx or Delrinex.


shipping/postage

Regular Shipping has NO tracking and no insurance $4.95 
 Australia - 4 to 7 business Days
 United States, Canada, United Kingdom, New Zealand -- 2 to 4 Weeks
 Rest of the World -- 4 to 6 Weeks

Express Shipping Inside Australia with tracking  $9.95  2 to 3 days

Express Shipping Worldwide with tracking $29.95
United States, United Kingdom, New Zealand -- 5 to 8 Business Days

Rest of the world 7 to 11 Business days

Courier Shipping is Available  $59.95 at checkout and is the quickest method we offer and varies from country to country, email us for details 


refund policy

To be eligible for a return, your item must be unused and in the same condition that you received it.

Custom products are non-returnable unless the product has been printed incorrectly or misspelt/misprinted eg:  off-centre, incorrect colours, Or, we have supplied the wrong gauge,
If you would like to return a custom printed products you may contact us by email to arrange a return (shipping costs are at the customers expense).

Price list *is in aud use the currency convertor when ordering to see $$ in your own currency*

  • Single sided prints:                                                  Double sided prints:
  • 1 Pick          $8.95                                                   1       Pick    $11.95
  • 5 Picks       $13.75       ($2.75 per pick)                  5      Picks  $18.75      (3.75 per pick)
  • 10 Picks      $16.50       ($1.65 per pick)                 10      Picks  $21.90      (2.19 per pick)
  • 20 Picks     $18.40      (0.92c per pick)                 20     Picks  $24.80     (1.24 per pick)
  • 30 Picks     $25.50     (0.85c per pick)                  30     Picks  $30.00     (1.00 per pick)
  • 50 Picks     $38.50     (0.77c per pick)                  50     Picks  $45.00   (0.90c per pick)
  • 100 Picks    $40.00     (0.40c per pick)                  100   Picks  $70.00   (0.70c per pick)
  • 200 Picks   $76.00     (0.38c per pick)                  200   Picks  $110.00  (0.55c per pick)
  • 500 Picks   $160.00    (0.32c per pick)                 500   Picks  $215.00  (0.43c per pick)
  • 1000 Picks  $240.00   (0.24c per pick)                1000  Picks  $310.00  (0.31c per pick)
For larger quantities please email us for a quote at orders@customguitarpicks.com.au


Price List for Our custom printed guitar pick tins    *EMAIL FOR LARGER NUMBERS*

  • Single sided prints:                                                  Double sided prints:
  • 1    TIN      $9.95                                                   1        TIN      $14.95
  • 5   TINS    $34.75         ($6.95 per tin)                 5       TINS    $44.75      (8.95 per tin)
  • 10  TINS    $39.50        ($3.95 per tin)                 10      TINS    $49.50      (4.95 per tin)
  • 30 TINS    $88.50        (2.95 per tin)                   30      TINS    $118.50     (3.95 per tin)
  • 50 TINS    $122.50       (2.45 per tin)                   50     TINS    $172.50     (3.45 per tin)
  • 100 TINS   $195.00      (1.95 per tin)                    100    TINS    $295.00   (2.95 per tin)
  • 200 TINS  $290.00     (1.45 per tin)                    200    TINS    $380.00   (1.95 per tin)